Wickstrom Chrysler Jeep® Dodge RAM has reason to celebrate this spring. It just earned the Customer First Award for Excellence. This makes our FCA US LLC dealership among the 387 others from around the country to receive this award for stellar service in 2017.
The Customer First is a distinction granted to dealerships recognized for phenomenal customer service. It is a relatively new distinction, having just started in 2016, with 124 dealerships making the list that year.
Just how top-achieving are the Customer First dealerships? The 387 dealerships accounted for 24 percent of all FCA US LLC car sales around the country in 2017. That figure is quite astonishing considering that there is a total of 2,600 FCA US LLC dealerships in North America. All 2,600 of those dealerships can undergo the rigorous process to become a Customer First location.
The recognized dealerships will have the Customer First logo imprinted on their website and other promo material. It shows customers that they are entering an award-winning car dealership, such as Wickstrom Dodge in Barrington, IL.
FCA US LLC created the Customer First award in association with longtime partner J.D. Power. To earn the accolade, dealerships must prove outstanding performance in the sales and customer service sectors. Other points like quality of staff training and facility cleanliness are factored into as well.
Go to Cision to read the full press release with a full listing of the dealerships that made the Customer First list.
With the award under our belt, you know you will get an outstanding visitor experience when you stop by Wickstrom Chrysler Jeep Dodge RAM. See popular models like the 2018 Jeep Cherokee or get your vehicle serviced in our state-of-the-art department. No matter why you visit us, you can count on us to accommodate all your needs.